Browse the Questions That Matter to You
We've put together answers to the questions that come up most often — covering everything from first-time account setup to how your Rocket or Nagad transfer gets confirmed. If you're accessing the lobby from Dhaka on your phone, the mobile login flow is covered here too. Each answer reflects how the platform actually works: the steps you take in your bKash or
Nagad app, what happens after you confirm your PIN, and how your wallet balance updates. We keep this page current so the answers match what you see on screen. For anything not covered here, our support team is reachable directly — details are in the support section below.
- bKash
- Nagad
- Rocket