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How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your sessions secure. This policy explains what we collect, how we use it, and who to contact if you want to review or delete your data.

Account SecurityPayment VerificationSession DataContact RecordsDevice Information
7c77755 How We Handle Your Information
DATA PRACTICES

How We Protect and Use Your Information

We handle your account data with encryption during transmission and secure storage on our servers. Payment details for bKash, Nagad and Rocket go through processor-level verification so we never store your full wallet PIN or card number. Session cookies remember your login state and preferred language across visits. We keep account records and transaction logs for the time required by our payment partners, then delete inactive data according to our retention policy.

Data We Collect

We record your phone number, device type, IP address, deposit and withdrawal requests, bet history on cricket markets and casino games, and support messages. This helps us verify identity, prevent fraud and resolve account issues when you contact us.

Cookies and Tracking

We use session cookies to keep you logged in, remember your language choice and load your last-visited lobby section. Device identifiers help us recognize your phone or tablet so you can switch between app and browser without signing in again.

Account Security

Deposits through bKash, Nagad and Rocket are verified with OTP codes sent to your registered phone. Withdrawals require the same phone number and may need additional proof of identity to prevent unauthorized access.

Your Rights

You can request a copy of your data, ask us to correct mistakes, or delete your account at any time. Contact support through live chat or email with your registered phone number to start the process.

CONTACT OPTIONS

Reach Us About Privacy Questions

If you want to review the data we hold, correct an account detail, or request deletion, contact us through any of the channels below. Our support team handles privacy requests during business hours and will confirm your identity before making changes to protect your account.

Live Chat Open the chat icon in the account menu to speak with a support agent about privacy requests, data access or account deletion. Available daily during Bangladesh business hours for fast responses.
Email Support Send your privacy question or data request to our support email. Include your account phone number so we can verify your identity. We reply within two business days with next steps or the information you requested.
Account Settings Log in and open account settings to view your registered phone number, linked payment methods and session history. You can update contact details or close your account from the same menu without contacting support.

Privacy Policy FAQ

We collect your phone number, device type, IP address, payment details for bKash, Nagad and Rocket deposits, bet history and support messages. This data verifies your identity, processes transactions and helps us answer account questions when you contact support.

We store account and payment records for the period required by our payment processors and local regulations, usually several years for transaction history. Inactive accounts and session logs are deleted according to our retention schedule. Contact support to request early deletion.

Yes. Contact support through live chat or email with your registered phone number and request a copy of your data. We verify your identity then send a summary of account details, transaction history and stored preferences within a few business days.

Payment processors handle bKash, Nagad and Rocket transactions under their own privacy terms. Game studios may receive session data to run live tables and slots but we do not sell your information to marketing companies or unrelated third parties.

Log in and open account settings, then select the close account option. Or contact support through live chat or email with your registered phone number and request account deletion. We confirm your identity then remove personal data according to our retention policy.

We use session cookies to keep you logged in and remember your language and lobby preferences. Device identifiers help you switch between mobile app and browser without signing in again. You can clear cookies in your browser settings but this will log you out.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.